7 Tips for 911 Dispatcher to Improve Dispatch Operations

As a 911 dispatcher, you’re already well aware of the critical role you play in emergency response and public safety. Your ability to quickly gather information, dispatch the right resources, and coordinate the emergency response can mean the difference between life and death.

To ensure you can provide the best possible service, it’s important to optimize your dispatch operations. By implementing the right strategies and tools, you can accelerate emergency response times and streamline your workflow. This article will share seven actionable tips that can help you transform your dispatch center and become an even more effective 911 dispatcher.

1. Enhance Your Multitasking Skills

In your job, you constantly have to juggle multiple tasks and pieces of information at the same time, from taking calls and dispatching units to tracking the status of ongoing incidents. Your brain is always working overtime.

To become a master multitasker, focus on improving your ability to:

  • Prioritize tasks
  • Switch between different activities
  • Process information quickly and accurately

Try practicing these skills during your shifts, and see if you can find ways to work more efficiently. You could also look into taking a time management or multitasking training course. These can teach you proven techniques for keeping your mind sharp and your workflow organized, even during the busiest of days.

2. Master Effective Communication

When you’re on the phone with a panicked caller, your communication skills are put to the test. You must be able to gather the right information quickly, provide clear instructions, and offer a calming presence. All while maintaining your composure.

To become a communication pro, work on your active listening abilities. This means fully focusing on what the caller is saying, asking thoughtful follow-up questions, and avoiding distractions. It also helps to speak slowly, use simple language, and express empathy throughout the call.

Another important communication skill is learning how to ask the right questions. The more details you can gather upfront, the better you’ll be able to dispatch the appropriate resources and coordinate the emergency response. Practice crafting concise yet comprehensive question sets.

Keep in mind that effective communication isn’t just about what you say – it’s also about how you say it. Pay attention to your tone of voice, body language, and overall demeanor. Staying calm and reassuring can go a long way in helping callers feel heard and supported.

3. Maximize the Potential of Your 911 Dispatch Software

As a 911 dispatcher, you’re likely already using some form of 911 dispatch software in your day-to-day operations. While you may not have control over which specific software is used, there are still ways you can leverage these tools to streamline your workflow and improve your efficiency.

Take the time to familiarize yourself with all the features and capabilities of your dispatch software. Explore things like the computer-aided dispatch (CAD) system, integrated mapping, and automatic vehicle location (AVL) tracking. The more comfortable and proficient you are with the technology, the better you’ll be able to use it during emergency situations.

Pay attention to any new updates or upgrades to your dispatch software. These enhancements are often designed to make your job easier. Don’t be afraid to provide feedback to your IT team about additional features or improvements that could further support your work.

4. Find A Comfortable, Efficient Workflow

As a 911 dispatcher, you know that every second counts when responding to emergencies. That’s why it’s so important to have efficient dispatch workflows in place.

Take a close look at your current processes and see where you might be able to streamline things. Are there any bottlenecks or unnecessary steps that are slowing you down? Maybe you could prioritize calls more effectively or find ways to better allocate your resources.

Collaborate with your team to identify areas for improvement. They may have great ideas for optimizing your workflows, from call handling procedures to incident management protocols. Don’t be afraid to try new approaches and see what works best.

5. Prioritize Continuous Training

In your line of work, things are constantly changing. New emergency response protocols, technologies, and best practices are always emerging. To stay on top of your game, you must engage in ongoing training and professional development.

Continuous training doesn’t have to be a chore. Instead, view it as an opportunity to expand your skills and knowledge. Look for workshops, online courses, or in-person classes that cover topics like:

  • Crisis intervention
  • Mental health awareness
  • Emerging dispatch technologies

The more you learn, the better equipped you’ll be to handle the wide range of situations that come your way. Plus, regular training can help prevent burnout by keeping your mind sharp and your skills fresh.

6. Cultivate A Positive Work Environment

Let’s face it – being a 911 dispatcher can be incredibly stressful and emotionally draining. You’re often the first point of contact for people in their darkest moments, and that can take a toll on your mental and physical well-being.

That’s why it’s so important to cultivate a positive and supportive work environment in your dispatch center. Consider encouraging team-building activities, where you and fellow dispatchers can bond over shared experiences and find ways to support one another. This could be something as simple as a monthly potluck or a quarterly team-building workshop.

7. Prioritize Your Own Well-Being

As a 911 dispatcher, it’s easy to get caught up in the chaos and forget to take care of yourself. However, you must make your own well-being a top priority. When you’re feeling rested, recharged, and mentally healthy, you’ll be able to perform your job duties more effectively.

Remember, you can’t pour from an empty cup. By prioritizing self-care, you’ll be better equipped to handle the demands of your job and provide the best possible service to the people who rely on you. Don’t be afraid to take the time you need to recharge and refocus.

 

By implementing these 7 tips, you’ll be well on your way to more efficient emergency response as a 911 dispatcher. Remember, every second counts when lives are on the line.

If you’re looking for additional support in transforming your dispatch center, consider reaching out to 10-8 Systems. As a leading provider of 911 dispatcher software and solutions, we can help you implement the latest technologies and best practices. Get started with upgrading your system by giving us a call.

E911 vs. NG911: The Key Differences Between These Two 911 Systems

Communication during an emergency can mean the difference between life and death. So how are we modernizing and adapting our emergency communication systems?

The answer lies in the advancement from E911 to NG911.

Today we’re talking about each system, and going over the benefits and drawbacks of E911 vs. NG911.

Understanding Enhanced 911 (E911)

Enhanced 911, or E911, is a system that improves how emergency calls are handled. When someone dials 911, the E911 system helps ensure that the call gets quickly directed to the nearest emergency service point.

This technology not only routes the call but also provides the emergency operator with the caller’s phone number and location.

E911 was a significant step forward when it was first implemented. Before E911, emergency operators had less information, which could delay response times.

The system uses what is known as Automatic Number Identification to fetch the caller’s phone number. This is similar to caller ID. It also uses technology to estimate the caller’s location, though this is not always exact.

Limitations

Despite its benefits, E911 has limitations, especially as technology evolves. The system primarily works with traditional phone lines.

In a world where more and more people are using mobile phones and other devices, E911 can struggle to provide precise locations. This can be problematic in large buildings or in rural areas where pinpointing an exact location quickly is vital.

As we rely more on digital technology, the need for a more advanced system becomes apparent. This is where Next Generation 911 starts to play a role. E911 has set the stage for these newer, more capable systems that can handle the variety of ways we now communicate in emergencies.

Exploring Next Generation 911 (NG911)

Next Generation 911, known as NG911, represents a significant upgrade from the older E911 system. This modern approach is designed to handle the diverse ways people communicate today, including voice, text, and even video calls.

NG911 is equipped to deal with the wide use of smartphones, VoIP services, and other digital communication tools including text to 911 and internet based reporting.

The core of NG911’s effectiveness lies in its ability to provide more accurate location data. This system uses advanced technology to pinpoint a caller’s location more precisely than E911 can.

This is especially important in emergencies where the caller cannot speak or doesn’t know their location. Accurate location data can save valuable time when seconds count.

Another Advantage

Another key advantage of NG911 is its compatibility with various communication forms. Unlike E911, which primarily handles voice calls, NG911 allows emergency centers to receive text messages, images, and videos. This capability can be critical in situations where a voice call might not be possible.

NG911 also improves the way emergency services are coordinated. It allows for better sharing of information between different emergency service providers. This leads to a more unified and efficient response.

As we continue to rely more on digital communications, the transition to NG911 becomes essential for ensuring public safety. This system not only addresses current technological gaps but also sets the foundation for future advancements in emergency response.

Key Differences: E911 vs. NG911

One of the most significant differences between E911 and NG911 is how they handle caller location accuracy. E911 provides a general location based mostly on the nearest cell tower or the caller’s home address registered with a landline.

This can be inaccurate, especially if the caller is on the move or outside. NG911 improves on this by using more advanced technologies, including GPS and Wi-Fi positioning, to provide a more precise location. This accuracy is crucial for emergency responders to reach the caller quickly and efficiently.

Technology Integration

Technology integration is another area where NG911 outshines E911. While E911 operates mainly with traditional voice calls over standard phone lines, NG911 is built to accommodate digital data.

This includes voice, text, video, and even data from personal safety devices along with telematics from vehicle manufaturers. This integration is essential in today’s digital age, where many people, especially younger generations, rely heavily on text and video communication.

NG911’s ability to accept various data types ensures that all community members can reach out in emergencies in the way they are most comfortable or that is most practical given their situation.

Automatic Number Identification

Automatic Number Identification (ANI) is a feature that both systems use, but NG911 extends its functionality. In E911 systems, ANI helps to retrieve the caller’s phone number and sometimes the associated address.

But NG911 enhances this feature by integrating it with more complex databases and information systems. This allows not just for the identification of the caller but also for access to additional relevant data that can aid in the emergency response.

For instance, if a caller has specific medical needs or accessibility requirements, this information can be instantly available to the dispatcher, leading to a more tailored and effective emergency response.

Scalability and Flexibility

Lastly, the scalability and flexibility of NG911 eclipse that of E911. E911 systems are limited by older infrastructure, which can be costly and complex to upgrade.

NG911 is designed with future expansion in mind. It can easily incorporate new technologies and adapt to increasing amounts of data or changing communication methods. This scalability ensures that as new technologies emerge, they can be seamlessly integrated into the emergency response system without the need for complete overhauls.

This adaptability makes NG911 not only a more effective solution today but also a more sustainable one for the future. The transition from E911 to NG911 represents a shift towards embracing modern communication technologies to enhance public safety.

Embracing Evolving Technology

Understanding the E911 vs. NG911 systems highlights their evolution in emergency communication. As NG911 replaces E911, it brings significant enhancements in accuracy, technology integration, and responsiveness. This will help make sure that emergency systems keep pace with modern communication needs and improve public safety outcomes.

At 10-8 Systems, our simple, powerful software includes computer-aided dispatch, record management systems, mobile data options, integrated radio options, camera systems integrations, etc. 10-8 Systems can be accessed by any internet-enabled device, easily customized/integrated with existing systems.

Get in touch today to find out how we can upgrade your emergency capabilities!

911 vs. e911 : Understanding the Key Differences

Every year, an estimated 240 million people dial 911 in urgent need of help, yet too often, vital seconds are lost as dispatchers scramble to pinpoint callers’ exact locations. This gap in the emergency response system can mean the difference between life and death.

The upgrade from traditional 911 to e911 addresses this critical issue by enhancing the ability to locate callers automatically and accurately. For police officers, dispatchers, and community leaders, understanding the 911 vs e911 differences isn’t just technical jargon. It’s about ensuring that when a crisis strikes, the response is swift and sure.

Read on to discover how upgraded emergency phone systems enhance response times and why every second matters when help is needed.

911 vs e911: Key Differences

When you’re in a crisis, the ability to reach out quickly and effectively can make all the difference. The evolution from basic 911 services to enhanced 911, or e911, marks a significant leap in ensuring that help arrives exactly where and when it’s needed.

Enhanced 911 (E911)

Enhanced 911, commonly referred to as e911, revolutionizes how emergency calls are handled. Unlike basic 911, e911 systems automatically provide the emergency center with the caller’s phone number and location.

This automatic e911 location tracking drastically cuts down the time dispatchers spend gathering information. It allows them to focus more on the caller’s immediate needs and dispatch emergency services faster.

In many regions, when you dial 911 from a mobile phone, the signal may go to a cell tower that then routes the call to a local emergency center. Here, e911 technology steps in to pinpoint your location through GPS or network technologies. It ensures that even if you cannot communicate your location, responders know where to go.

This technology not only enhances the speed of response but also the accuracy, which can be lifesaving in situations like car accidents or medical emergencies where the caller might be unable to speak.

Basic 911

The traditional 911 system operates differently and, by today’s standards, less efficiently. When you call 911 without the enhancements of e911, the dispatcher does not automatically receive your location or phone number. This means every second must be spent carefully as the caller has to communicate all critical information themselves.

If the caller is too stressed or injured, or if the call gets disconnected before they can share their location, the consequences can be dire.

This system relies heavily on the caller’s ability to communicate clearly and promptly. This is not always possible in panic-inducing situations.

Moreover, if the call is made from a location unfamiliar to the caller, such as a new neighborhood or a rural road, providing precise directions can be challenging. These can all further delay the emergency response.

911 Calls with VoIP

Voice over Internet Protocol, or VoIP, introduces another layer of complexity to emergency calls. VoIP technology allows people to make voice calls using a broadband Internet connection instead of a regular phone line.

However, when it comes to 911 calls through VoIP, there are significant differences to consider.

Firstly, since VoIP calls are transmitted over the internet, they initially go through a third party, such as a VoIP service provider, before reaching an emergency center. This can introduce delays or errors in routing the call to the correct location.

Moreover, if the VoIP user moves to a new location and fails to update their address with their VoIP provider, the call may be sent to the wrong emergency center; a potentially fatal error.

Advice for VoIP Users

For users of VoIP, keeping emergency settings current is vital. Unlike traditional phone services, VoIP requires you to manually update your location in your account settings.

This step is crucial because if you move and do not update your new address, any 911 calls you make could be routed based on your old address. This misrouting can lead to delays in emergency services reaching you, which could be critical.

It’s also essential to regularly check and confirm that your VoIP account reflects your current address and that these details are accurately registered with your service provider. Some providers offer a test call feature to verify that your location information is correct and that calls are being properly routed to the local emergency center.

Making a test call can prevent potential issues and give you peace of mind knowing that in an emergency, help will know exactly where to find you.

General Advice for 911 Callers

When you find yourself in an emergency, knowing how to interact effectively with the 911 dispatcher can significantly influence the help you receive. This section provides essential tips to ensure that your 911 call is as effective as possible.

Confirm Your Location

When you call 911, one of the most critical pieces of information you can provide is your exact location. This is true whether you are using a traditional phone, a mobile phone, or a VoIP system. Ensuring that the dispatcher knows precisely where to send help can save valuable time during an emergency.

Speak Clearly and Calmly

During an emergency, it’s natural to feel panicked. However, speaking clearly and calmly can help the dispatcher understand your situation better and dispatch the appropriate help more quickly.

Try to answer all questions the dispatcher asks and follow any instructions given.

Stay on the Line

Unless it’s unsafe to do so, stay on the line until the dispatcher says it’s okay to hang up. They might need more information or have important instructions for you.

Staying on the line ensures you get the help you need and allows the dispatcher to confirm that emergency services have found you.

The Future of Emergency Response Technology

Understanding the nuances between 911 and e911 is a vital part of ensuring effective emergency response. This exploration of 911 vs e911 underscores the evolution of emergency communications and its direct impact on saving lives.

For agencies aiming to revolutionize their response capabilities, 10-8 Systems offers cutting-edge computer-aided dispatch solutions that integrate seamlessly with both cloud and on-premise technologies alike to ensure quick, reliable, and efficient emergency responses.

Curious to see how our technology can work for you? Contact us today for a free demo and step into the future of public safety.

Moving to Next Generation 911 (NG911)

In an emergency, every second counts. But what if your cry for help gets stuck because the system can’t handle it?

That’s the risk with outdated emergency response systems. Thankfully, there’s a solution: Next Generation 911 (NG911). 

NG911 is a game-changer for Public Safety Answering Points (PSAPs). This revolutionary technology ensures your call gets through-and fast-whether you’re texting, sending a video, or calling in a panic.

Keep reading to learn how moving to NG911 can save lives.

What Is NG911?

Imagine the pressure of being the first point of contact in an emergency. That’s the reality for PSAPs. But outdated technology can slow them down, putting lives at risk.

NG911, short for Next Generation 911, was developed as an updated 911 system that could keep pace with the rapid evolution of communication technologies across the United States.

NG911 was designed to smoothly incorporate wireless and cloud-based technologies into the current 911 system. This integration enables NG911 to use different data sources, such as Geographic Information Systems (GIS) and location data from smart devices using Bluetooth, WiFi, GPS, and more.

Next Generation 911 has also made it easier to access multimedia information. First responders can get important incident details through real-time texts, videos, and photos.

This ability helps 911 operators understand situations better, allowing them to send help faster and more efficiently, which can save more lives.

Feedback from emergency centers already using NG911 highlights substantial improvements in service delivery and response capabilities. Users appreciate NG911’s intuitive interfaces and robust functionality, showing its importance in contemporary public safety operations. 

Key Features of NG911

NG911 goes beyond simply being a communication upgrade. It empowers PSAPs with features designed to streamline operations and improve emergency response effectiveness.

Efficiency

One key benefit is enhanced efficiency. NG911 automates repetitive tasks, freeing dispatchers to focus on critical aspects of emergency management. This is especially helpful in situations where PSAPs face staffing challenges.

Workflow

Additionally, NG911 simplifies complex workflows, making tasks easier and faster for operators. This translates to quicker decision-making and better adaptability during emergencies.

Risk Reduction

Security is paramount when dealing with emergency calls. NG911 incorporates advanced security features that boost overall performance and prevent cyber threats. This ensures a safer environment for both responders and the public seeking help.

Dynamic Routing

Another significant advancement is dynamic routing. NG911 significantly improves the accuracy of call delivery and location tracking. This ensures that help gets dispatched to the right place at the right time, minimizing precious time lost during emergencies.

Real-Time Services

Finally, NG911 supports real-time services like texts, multimedia messages, and even instant translation. This broadens how individuals can reach out for help during emergencies, ensuring inclusivity and faster response times regardless of communication preferences.

NG911 Software Solutions

Various NG911 software solutions are specifically designed to meet the needs of modern Public Safety Answering Points (PSAPs). These products provide unique benefits and innovative features to boost organizations’ emergency response capabilities. They help manage the growing volume and diversity of emergency communications.

Seamless Integration With Existing Infrastructure

NG911 systems are built to fit smoothly into existing setups, ensuring an easy transition with minimal disruption to ongoing operations. This smooth integration is crucial during upgrades.

These systems also introduce new features necessary for today’s digital world, such as advanced data processing, improved location accuracy, and the ability to handle multimedia information.

Enhancing Services With Advanced Technologies

By implementing these NG911 systems, PSAPs can greatly enhance their services. They can expand beyond traditional voice communications to include texts, images, and videos, which are vital in emergencies.

This advancement increases the accuracy and efficiency of responses. It also meets the public’s growing expectations for digital and accessible communication methods.

Deployment

Transitioning to a new system can be daunting. However, NG911 deployment is designed to be smooth and flexible, offering a variety of methods to fit your PSAP’s unique needs and environment.

NG911 offers solutions specifically designed for PSAPs upgrading from older systems. These solutions minimize disruption and ensure your emergency response center operates smoothly throughout the transition. After all, downtime can’t be an option when lives are on the line.

Integration and Extras

Imagine an emergency response team where everyone works together flawlessly, from the moment the call comes in to the final resolution. NG911 systems are designed for seamless integration throughout the entire process, ensuring all the puzzle pieces fit perfectly.

This means critical information flows smoothly between dispatchers, responders, and other systems involved in the emergency. No more wasted time trying to piece things together. NG911 creates a connected environment for faster, more effective responses.

Customer Views

Organizations that have adopted NG911 often share positive feedback about their experiences. These testimonials highlight the system’s impact on improving emergency response and public safety communications.

Comparative Analysis

Not all NG911 systems are created equal. With various providers in the market, it’s essential to understand what makes each unique. 

Take a close look at the specific features and functionalities offered by different NG11 providers. What sets them apart? Does one provide superior call handling capabilities, while another excels in real-time data visualization?

Identifying these strengths and weaknesses will allow you to prioritize the features most crucial for your PSAP’s needs.

Support and Resources

Transitioning to NG11 can raise questions. Fortunately, most providers offer a wealth of resources to help you navigate the process. Look for user manuals, white papers, and even online tutorials that explain the intricacies of NG11. Some providers also offer AI integration to enhance service capabilities further.

By following these steps and conducting a thorough comparison, you can ensure that you choose an NG11 system that perfectly meets your PSAP’s needs. 

The Future Is Moving to NG911

The future of emergency response looks promising with the integration of NG911 systems. As expectations and technological landscapes evolve, NG911 stands ready to meet the emerging challenges head-on.

For those considering moving to NG911, now is the time to explore how these systems can revolutionize your emergency response capabilities.

We offer high-quality dispatch and record management software at an affordable price. Contact us today for a system demo and pricing details.

Top 911 Dispatcher Interview Questions: Prepare to Succeed

Being a 911 dispatcher is an incredibly important job. Dispatchers are the crucial link between people who need help and the emergency services that can provide it. Your ability to think clearly and make quick decisions can mean the difference between life and death.

To be successful, you need to have strong communication, multitasking skills, and the ability to stay calm in the toughest situations. To prepare for your interview, you’ll need to familiarize yourself with the 911 operator interview questions you’ll likely be asked about.

911 Operator Interview Questions and Topics

By practicing your answers beforehand, you can feel calm and in control during the interview process. This will allow you to highlight your strengths and demonstrate why you’re the ideal candidate for the 911 dispatcher role in a way that feels natural. Here is what you can expect to be asked: 

Handling Tough Situations

As a 911 dispatcher, you’ll often need to communicate with callers who are in distressing or chaotic situations. Interviewers may ask:

  • How would you handle a caller who is using profane language or is difficult to understand?
  • How would you manage a call involving a family emergency?
  • Describe a time when you had to make a critical decision without supervisor guidance?
  • What’s the most stressful situation you’ve faced at work so far and how did you handle it?

These questions help the interviewer gauge your ability to prioritize and respond effectively. Be ready to explain your approach to staying calm, gathering the necessary information, and providing reassurance. 

Experience and Skills

Interviewers will want to assess your prior experience as a dispatcher. This includes your familiarity with local protocols and proficiency with dispatch software and record-keeping. Be prepared to answer similar questions to: 

  • What prior experience do you have as a dispatcher?
  • How familiar are you with the local rules and protocols for your area?
  • Can you describe your proficiency with dispatch software and record-keeping systems?
  • What skills or experience do you have that would translate well to this 911 dispatcher role?
  • How have you adapted to learning new dispatch tools and procedures in the past?

Be prepared to discuss specific examples showcasing your skills in these areas. Emphasize your ability to adapt to new tools and procedures, as 911 centers are constantly evolving.

Operational Skills

The role of a 911 dispatcher requires juggling multiple tasks and making quick decisions. Be prepared for interviewers to present scenarios to evaluate your time management, organizational abilities, and problem-solving skills. Practice answering the following scenario questions: 

  • Describe a situation where you had to juggle multiple tasks and decide what to do first, how did you prioritize and ensure everything got done efficiently?
  • Tell me about a time when you had to keep things organized and track what you had completed, what systems or methods did you use?
  • Describe a situation where you had to fix a scheduling error or other operational mistake, how did you go about resolving it?

When answering, you want to demonstrate your capacity to prioritize calls, maintain efficient workflows, and handle unexpected challenges without losing composure.

Communication Skills

As a 911 dispatcher, your communication skills are heavily relied on. Interviewers will likely assess how you would calm down distressed callers, convey information clearly to various teams, and maintain a composed demeanor when stressed. This involves asking: 

    • How would you calm down a caller who is panicked or upset?
    • Can you give an example of a time when you had to adjust your communication style to meet the needs of a particular caller or situation?
    • What strategies do you use to maintain a calm and professional demeanor when dealing with stressful calls?
    • Can you share an example of how you’ve effectively communicated with individuals from diverse backgrounds or with special needs?
  • Can you describe in detail a time when you had to deal with a difficult caller?
  • Without mentioning PII, can you provide specifics on what the situation was and in detail what actions you took to meet the needs of the caller while ensuring all pertinent information was obtained?

Be prepared to share examples of how you’ve effectively communicated with a wide range of individuals from different backgrounds.

Job Motivation

Interviewers will want to understand your motivations for pursuing a career as a 911 dispatcher. Be ready to explain why this role appeals to you and how it aligns with your professional goals. Practice your response to the following: 

  • Why are you interested in becoming a 911 dispatcher?
  • How does this role align with your long-term career goals?
  • What steps do you take to continuously improve your skills and performance?

Additionally, they may ask you to reflect on your strengths and weaknesses as they relate to the role. Demonstrate your passion for the job and your ability to thrive in a high-pressure environment.

Practical Scenarios

During the interview, you may be presented with hypothetical dispatch scenarios to gauge your decision-making skills. These could involve prioritizing calls, dealing with callers who are difficult to understand, or solving problems independently. For example:

  • How would you prioritize a call about a baby not breathing versus a call about a crime in progress? (explain your thought process)
  • A caller is reporting a potential domestic violence situation, what are the key pieces of information you would need to gather and the actions you would take?
  • If a caller is providing conflicting details about an emergency, how would you work to clarify the situation and dispatch the appropriate response?

 

Have a response ready to boast yourself to the interviewers.  Be poised to answer questions like “Of the candidates we interviewed, why do you think we should hire you?” Learning a new career can be difficult, stressful, time consuming, and require a lot of work.  Explain how you plan to deal with these things if selected to be part of our agency.

Showcase your ability to think critically, make sound judgments, and take appropriate actions. Even when faced with complex or ambiguous situations.

Growth and Change

Interviewers may ask about your willingness to learn new dispatch tools and technologies. Therefore, emphasize your commitment to professional development and your ability to learn from mistakes. 

  • How do you stay up-to-date on changes in dispatch protocols, software, or equipment?
  • Describe a time when you had to learn a new dispatch tool or technology, how did you approach the learning process?
  • Tell me about a mistake you made on the job and how you learned from that experience
  • How do you handle feedback from supervisors or coworkers? 

Dispatcher Career Guidance and Resources

As you can see, 911 dispatching requires a unique blend of skills and abilities. Employers will be looking for candidates who excel in these areas. 

If you’re looking for additional support in preparing for your 911 operator interview questions, check out our blog. There, you’ll find more guidance and resources to help you feel confident and ready to succeed in this role.

Essential 911 Dispatcher Script: Effective Communication for Emergencies

When an emergency strikes, clear and effective communication is crucial. This is where the 911 dispatcher script plays a vital role. The 911 dispatcher script is more than just a set of standard questions – it’s a tool that helps 911 operators aid in crisis.

At its core, the 911 dispatcher script is designed to facilitate a structured, efficient dialogue between the caller and the emergency responder. Following a series of questions and prompts helps operators quickly understand the emergency. They can determine the nature, severity, location, and any immediate actions the caller needs to take.

The dispatcher can then send the right emergency services and relay key information to first responders. Keep reading to learn more about mastering communication during emergencies with a 911 dispatcher script.

Key Information Required During a 911 Call

One of the most critical pieces of information a 911 dispatcher needs is the location of the emergency. Callers should provide the exact address or as specific location details as possible. This allows the dispatcher to quickly send emergency services to the right place.

In situations where the caller does not know the exact address, the dispatcher will need to gather additional details to pinpoint the location. This may include asking for nearby landmarks, cross streets, or any other distinguishing information that can help first responders find the scene. The dispatcher will work with the caller to get as close to the precise location as possible.

The 911 dispatcher will also need the caller’s contact information. This typically includes the phone number and full name, spelling out the name if necessary. Having the caller’s details on hand ensures the dispatcher can follow up if needed and get back in touch with the caller.

Finally, the dispatcher will need the caller to describe the current incident as concisely as possible. The focus should be on relaying the immediate facts of the situation, rather than providing extensive backstory. Key details like the nature of the emergency, any injuries or threats, and the current status can help the dispatcher assess the urgency and dispatch the right resources.

Specific Emergency Scenarios

Dispatchers are a vital part of the emergency response process. It is up to dispatchers to provide guidance to emergency callers, gather the most important information quickly, and coordinate the correct response. Depending on the type of emergency, the response can vary.

Medical Emergencies

When responding to medical emergencies, 911 operators need to gather critical information about the patient’s condition quickly. This includes the patient’s age, whether they are conscious, and their breathing status. Dispatchers will use this information to determine the appropriate emergency response and provide any necessary first-aid instructions to the caller.

Fire Emergencies

For fire emergencies, 911 operators need details about the source of the fire. This includes whether there are visible flames or smoke, the color of the smoke, and the potential for the fire to spread. This helps dispatchers assess the severity of the situation and dispatch the right firefighting resources. Callers may also be given instructions on evacuation or containing the fire until help arrives.

Police Situations

In police emergencies, 911 operators will need detailed descriptions of any vehicles or suspects involved. This includes the license plate, make, model, color, and direction of travel for vehicles, as well as physical characteristics of any suspects. Providing this information swiftly allows police to respond and potentially apprehend the individuals.

Mental Health Crises

Responding to a mental health emergency requires a more nuanced approach. 911 operators may need to gather information about the individual’s mental health condition, medication history, and any history of violence or substance use.

They also need to understand the caller’s relationship to the individual and the specific scenario, such as a suicide attempt, threats to self or others, or a mental health decompensation. Dispatchers can then provide tailored instructions, including how to respond if the individual is threatening with or without a weapon.

Additional Information That May Be Requested

Beyond the initial questions about the emergency itself, 911 dispatchers may also need to gather additional details to aid in the response. This could include information about the relationship between the caller and any individuals involved in the incident. Knowing if the caller is a family member, friend, or bystander can provide important context.

Dispatchers may also ask for a description of where the emergency is taking place. This could include the type of building, the number of floors, or any potential hazards first responders should be aware of. Having this information ahead of time allows emergency crews to better prepare and respond appropriately.

911 operators will often confirm whether the caller will be waiting at the scene for emergency services to arrive. This helps ensure responders can easily locate the caller and get to the right location quickly. It also allows the dispatcher to provide any last-minute instructions or reassurance to the caller as they await help.

Scripts for Special Situations Involving Mental Health Conditions

While the core 911 script is a solid foundation, some situations require specialized protocols. This is especially true for mental health crises.

When a 911 call involves someone in a mental health emergency, the dispatcher must gather information that includes any known diagnoses, current symptoms, and helpful de-escalation techniques. Relaying this data to responding officers helps them handle the situation with care and sensitivity.

Many 911 centers partner with Crisis Intervention Team (CIT) programs. These specialized law enforcement units receive extensive mental health training. When a mental health crisis is identified, the dispatcher should request a CIT-trained officer, if available. 

Throughout the interaction, the dispatcher should maintain a calm, empathetic tone. Projecting care and understanding can reassure the caller and facilitate a positive outcome. The dispatcher should also provide clear instructions, like advising the caller to remain on the line and stay in a safe location.

Master Effective Communication for Emergencies with the 911 Dispatcher Script

The 911 dispatcher script is a critical tool for ensuring a timely and effective emergency response. When a caller is faced with an emergency situation, they may be feeling panicked or overwhelmed.

This is where the structure and familiarity of the 911 dispatcher script can make all the difference. Ultimately, the success of the emergency response hinges on the ability of the 911 dispatcher to gather and relay accurate, detailed information.

If you’re looking for innovative dispatch software that will help enhance communication, 10-8 Systems can help. Contact us today to learn how to upgrade your business.

Premise vs. Cloud Solutions: Choosing the Right Fit for Law Enforcement Agencies

As cloud computing becomes easier and more secure to use, its impact on almost every industry naturally grows. Law enforcement agencies are no exception. The shift from traditional systems to cloud solutions in law and enforcement means real-time operations, secure information about ongoing cases, and data-backed edge computing.

Here, we’re going to discuss on-premise vs cloud systems so your agency can choose the right model for better efficiency, security, and cost. Read on to enhance digital tools’ role in managing evidence and cases in justice systems.

Understanding On-Premise Systems

On-premise servers are those that a law enforcement agency owns. They’re stored within the precinct or other headquarters for police operations. Since the agency owns the servers, they have complete control over them and the data stored there.

In the past, on-premise systems were the go-to across all industries. They afford a high level of control over information and were more secure than the cloud in the past. While this is no longer the case due to recent developments, on-premise servers are a tried-and-true option many people prefer.

Unfortunately, on-premise systems have high initial and ongoing costs. There are also security and update challenges that negate the myth that on-premise means higher security. Cloud systems automatically provide real-time security upgrades that lend to growth.

On-premise systems are hard to grow and scale even after the difficult setup. Cloud-based servers are far easier for many law enforcement professionals to work with.

 

Understanding Cloud-Based Systems

Cloud computing delivers computer services over the internet. You store your data online and access it through the secure cloud that you rent out space in. You are effectively renting storage space to house your data. Some things agencies store on the cloud include servers they use, databases of information about cases they’re working on, analytic information, software applications used regularly, and intelligence.

The cloud is more cost-effective. There are also less upfront fees. Plus, since the right cloud services are already tailored to law enforcement and public safety needs, you don’t need to spend a fortune on other applications and software that meet industry requirements.

Cloud computing also affords better access from any location so that officers can look at intel while on the field. They also offer greater security because of constant upgrades. Finally, since you simply rent out space on an internet server, they’re easy to scale. Whereas on-premise may require buying more expensive server hardware, cloud based solutions are much simpler with simple plan or user upgrades.

On-Premise vs Cloud Solutions: A Comparative Analysis

Benefits of on-premise solutions include:

  • Greater control over data
  • Local storage that never leaves your law enforcement facilities
  • Low latency that prevents downtime

However, the cloud is better in many ways, including:

  • Scalability with less fical impact
  • Multiple redundancy ensures your data is safe.
  • Disaster recovery plans
  • Automated updates occur in the background without any downtime
  • Remote access, meaning you can access your system anywhere you have internet connectivity.
  • Collaboration features for better communication

The cloud is more secure because providers invest in security innovation for infrastructure. They also consistently manage security features and patching. Continuous compliance assurance, resilient firewalls and MFA, and constant upgrades also give it an edge.

Cloud solutions also help you save on computing costs. The lack of physical servers means that you never need to replace any hardware, nor do you need to buy it in the first place. You don’t need to pay rent for additional storage space or waste money on the high electric bills needed to run servers.

Plus, since there are many different cloud pricing models, you can choose the option that’s right for your law enforcement agency’s size.

Choosing the Right Solution

To find the right data storage for you, think about your specific needs. If you have a lot of data to store, as most public service agencies do, the cloud will likely store them more efficiently. If you’re trying to store a small amount of extremely controlled information, you may want one on-premise server in addition to storing the rest on the cloud.

Also, consider your budget and security needs. Make sure to do your research and assess what you can afford.

If you choose to go with cloud services, make sure that you research different types of cloud services. You may choose a scalable and easy-to-collaborate public cloud, but these are not ideal for sensitive data. A private cloud that only stores information from a single business is more secure and has easy organization.

Many people also choose to deploy hybrid clouds that give you the best of both public and private services. These are extremely scalable and have high levels of security, though sharing data may require extra configuration.

You also should think about the right provider for cloud computing services. 10-8 Systems has a cloud-based CAD specifically tailored to law enforcement agencies. They’re hosted on the AWS GovCloud and are 100% SSL encrypted.

Plus, since they’re both CJIS-compliant and HIPAA-compliant, you can operate within all legal boundaries of the industry.

Industry-Specific Solutions and Case Studies

Before investing in cloud computing, you may also wonder about specific cloud tools for law enforcement and legal sectors. Some of the most important features include:

  • Pre-established compliance with federal industry/government agency policies
  • Lower operational costs for law enforcement agencies
  • Protection against cyberattacks that could cause the loss of sensitive data
  • Automatic software updates that can reduce stress and afford peace of mind

Agencies can also customize fields during service calls. This lets them get recorded effectively. The function especially helps with accurate record-keeping and communication with command staff.

Additional Resources for Law Enforcement Agencies

No single solution fits every law enforcement agency, so make sure to assess your specific needs before deciding whether to use an on-premise vs cloud solution. However, note that cloud solutions are increasingly beneficial for cost, growth, security, and compliance.

You can download more detailed guides and infographics directly from 10-8 Systems.  Want more information or want to schedule a consultation to see if 10-8 Systems is the right fit for your agency? Click here!

About Next Generation 911

What Is Next Generation 911 (NG911)?

We all understand the significance of quickly accessing emergency services in dangerous situations. While having a single, universal emergency number has literally been a life-saver, a lot of us haven’t thought too much about how this system functions.

For more than half a century, 911 has served as the primary emergency number in the United States, originally built with a landline infrastructure. But with technological shifts and the increasing dominance of cell phones over traditional landlines, there’s a pressing need to modernize the emergency system.

This is now being referred to as NG911, or Next Generation 911.

How NG911 Revolutionizes Emergency Response

The shift from traditional 911 to NG911 brings with it a variety of benefits for both emergency responders and the general public.

One of the primary advantages is the improved call routing and communication capabilities. Unlike traditional landline systems, where calls are routed based on the nearest wireless tower, NG911 can verify the uses of the caller’s actual location with a combination of technologies. This ensures that help reaches precisely where needed in the quickest possible time.

In situations where calls aren’t possible—maybe it’s too dangerous to speak, or someone is unable to talk—NG911 allows text messages to 911. This feature is especially helpful for people who are deaf or have hearing challenges. Just like a regular text, individuals can quickly send your emergency information and get the help you need.

NG911 also introduces high-reliability video-to-911 communication. This means that emergency responders can receive live video footage from the scene of an accident or crime, providing them with a better understanding and more accurate information to respond effectively.

Recognizing the Importance of Accelerating NG911

By 2025, projections indicate that there will be a gradual phasing out of the older 911 system. While calling 911 from a landline will still be functional, it’s likely to be viewed as a backup option and might not see further enhancements beyond routine upkeep.

This expedition of NG911 is necessary for various reasons, including:

Compatibility with Modern Communication Trends

As our world continues to evolve and become more interconnected, it is crucial that we keep pace with these changes. NG911 is compatible with modern communication trends, supporting emerging communication formats like text and video. This modern system will allow for unparalleled interoperability, which will significantly improve the efficiency of our emergency response services.

Increased Flexibility and Reliability

NG911 is also much more flexible and reliable than legacy landline formats. The system provides enhanced routing flexibility during disasters, ensuring uninterrupted communication even in the most challenging circumstances. Because of this, the resilience of the 911 system will be significantly improved.

Improved Emergency Response

Enhanced emergency response stands out as a major benefit of moving NG911 forward. The system enables smooth transmission of information and visuals between 911 centers and on-the-ground responders. Consequently, call handling becomes much faster, and the clarity of the situation improves. These types of improvements ultimately lead to better outcomes for those in need of emergency assistance.

Cost Reduction

Much like with many technological advancements, NG911 aims to reduce costs while improving services. Traditional 911 systems demand extensive maintenance, often leading to high costs and time investments. However, with NG911, maintenance demands will notably reduce, resulting in much more manageable services.

What’s Required to Keep Moving NG911 Forward?

While NG911 offers significant benefits and potential, there are still challenges that need to be addressed to keep the progress moving forward. These challenges include:

  • Funding: NG911 is a costly and complex infrastructure upgrade, requiring investments in new technology, training, and maintenance. To continue its progress, funding must be secured for ongoing development and implementation.
  • Interoperability: For NG911 to function optimally, every device and system should interact and share data properly. Achieving this demands strong compatibility across various networks and devices.
  • Governance: NG911 requires a well-defined governance structure to ensure that all stakeholders, including government agencies, service providers, and technology vendors, are aligned on goals and responsibilities. Without proper governance, there may be delays or discrepancies in implementation.
  • Training and Education: With the introduction of new technology and processes, proper training and education are crucial to ensure that all stakeholders, from emergency responders to call center operators, are equipped with the knowledge and skills to use NG911 effectively.

The Future of NG911

NG911 appears to be a monumental advancement in emergency communication. However, for its potential to be fully realized, collaboration between everyone involved will be a fundamental component of expediting the transition. But if we can continue to navigate these challenges successfully, the potential benefits of NG911 are significant and will lead to major improvements in public safety and emergency protocols.

CAD Integration

Computer Aided Dispatch Software (CAD) is an essential tool that’s used to respond efficiently to emergency situations. 

If you have any knowledge of the stress and pressure of emergency situations, you understand the need for having reliable dispatch software. This software can help communicate to emergency service vehicles in the field to direct them to the nearest emergency situation. 

CAD serves as the core of a dispatch center and the integrations bring multiple solutions together for a complete experience that can improve efficiency and safety. This saves time and creates a holistic solution for emergency service personnel. 

Want to learn more about CAD integration? Here’s what you need to know.

What Is CAD Integration?

CAD integration brings together multiple solutions under one roof. This means that you’re reliant on fewer applications to provide emergency assistance. This simplifies and streamlines the entire workflow.

Response times are a major problem for emergency services. This is because traditional solutions struggle with the integration of new technology. 

For example, if the emergency personnel on your team utilize dashcams and GPS’, but don’t integrate with the dispatch system, it can cost precious moments trying to locate a team that is nearest to the emergency at hand. 

Instead, the entire workflow can be streamlined with CAD. The cloud-native solution helps put everything they need in one place so that they can do their job more effectively.

Better yet, having one integrated solution can also save the department some money. This is because having one solution is often more affordable than having to maintain multiple devices and licenses. 

Key Benefits of CAD Integration

There are a few key benefits of CAD integration. These benefits range from access to information to scalability for growing departments. Here’s a quick rundown of the most important benefits.

  1. Access to multiple systems 
  2. More information
  3. Future proof organizations
  4. Increase officer and public safety

10-8 Systems Key Features of CAD Integration

There are a few key features that come with 10-8 Systems. Here’s a quick look at the key features of CAD integration.

1. Integrated Mapping

Integrated mapping allows you to view live, detailed maps. This means that you can view the map within your CAD and don’t have to wait for another application or platform to load. Having this integrated can help the control room send out accurate information and directions.

A good CAD software will have the ability to integrate with multiple mapping solutions. 

2. Built-In Communications

Having built-in communications saves tons of time and makes communication easier. This allows dispatch to communicate with those in the field and update them as new information comes up.

Mobile CAD makes this even more accessible since personnel can use their mobile devices, such as radio and other mobile devices, to access critical information while they’re in the field.

3. Unit Paging

The system is also integrated with unit paging functionality. This adds reliability to your communication platform.

While internet speeds have become faster and more reliable, they can go down sometimes. SMS paging is more reliable and can ensure that the message is sent even if the receiver doesn’t have access to the internet.

Some CAD solutions will have the ability to integrate with multiple paging platforms and internal features. 

4. Call Handling Solutions

With this technology, emergency dispatchers can easily manage incoming calls and prioritize them based on urgency and other factors. The system also allows dispatchers to quickly access relevant caller information, including:

  • Location
  • Medical history
  • Critical data

5. Caller Locator Software

Another important CAD integration feature offered by 10-8 Systems is caller locator software.

With this technology, emergency responders can quickly pinpoint the location of a caller using real-time GPS tracking data. This can be especially useful in situations where a caller is unable to provide a precise location due to injury, confusion, or other factors.

6. Alarm Systems

Emergency responders can receive instant alerts when an alarm is triggered, allowing them to quickly investigate and respond to potential threats.

This feature is especially useful for public safety organizations that need to monitor large areas or multiple buildings for security purposes.

7. Active Directory / Single Sign-On 

With the integration of Active Directory and Single Sign-On, users can effortlessly log in, ensuring quick access to essential data when every second counts. The Active Directory/SSO integration provides dual benefits:

  • Security: It ensures that only authorized individuals gain access to the dispatch software, enhancing overall data protection.
  • Ease of Login: By enabling users to access the CAD system using their existing credentials, it eliminates the need to remember multiple login details, allowing for a seamless user experience.

8. NCIC Searches

One of the pivotal elements in the dispatch and law enforcement sector is the ability to query databases for pertinent information swiftly. With the NCIC Searches integration, these modules offer:

  • Comprehensive Searches: Users can query both state and federal databases, providing a holistic search capability.
  • Efficiency: The integration ensures that officers and dispatchers can obtain critical information on the go, ensuring timely and informed decisions.
  • Accuracy: Access to the National Crime Information Center (NCIC) provides up-to-date, accurate data, essential for various public safety operations.

9. CAD-to-CAD

10-8 Systems offers CAD-to-CAD integration solutions that allow different public safety organizations to share information and coordinate their response efforts more effectively.

With CAD-to-CAD integration, emergency responders can easily exchange information about

  • Incidents
  • Share real-time updates
  • Collaborate more effectively across agencies and jurisdictions

This can:

  • Help improve response times
  • Reduce duplication of effort
  • Save lives in emergency situations

10-8 Systems CAD Integration Process

The 10-8 System is a powerful tool that brings everything you need into one solution. This is a modern computer-aided dispatch system that leverages the latest technology to improve stability, reliability, and efficiency in the field. 

10-8 Systems are completely integrated to provide a public safety suite. This focuses on computer-aided dispatch software but also includes mobile and cloud access as well. Since the entire system is a cloud-native solution, you can access the platform from any internet-enabled device.

This makes it easier than ever to transition to 10-8 Systems today.

Clients and Partners

10-8 Systems are currently being used by both the public and private sectors. This user-friendly software solution helps improve reliability and productivity for:

  • Police stations
  • Firefighters
  • Emergency medical services around the country

The team at 10-8 Systems continues to search for more opportunities for integrations. If you have any questions about their services, do not hesitate to reach out

Here’s a quick look at some of our testimonials. 

Sheriff’s Department

“Pleasure of doing business with 10-8 Systems. They have the best computer-aided dispatch software that we have ever used. 10-8 Systems dispatching system enabled us to enhance our communication with multiple agencies, jurisdictions, and roles. Which leads to lower response times and mistakes.”

FEMA Project Manager

“10-8 Systems not only exceeds our tech spec wish list, but they also offer incredibly responsive and helpful customer support, responding within minutes to requests, and are willing to help us out with customization requests geared towards disaster response and search & rescue.”

The Benefits of Integrated CAD Solutions

When it comes to software solutions, it’s always ideal to have a holistic approach. If one piece of software can handle everything you need, it can boost your overall productivity and response time. This is essential for emergency services like PSAPs and public safety agencies. 

CAD integration delivers a single platform for all the data in one place. Since your communication is deeply integrated with your dispatch system, responses can be quick, fast, and decisive. 10-8 Systems go even further by offering cloud-native solutions that enable you to access the system from any mobile device. 

Click here for a free system demo today.

What is Public Safety?

There’s no denying it, public safety is a critical part of our society. Americans place approximately 240 million calls to 9-1-1 year over year. Reaching out to emergency services is just one way that we build a sense of public order and safety.

What is public safety, exactly? As it turns out, public safety is actually a very broad term with people pursuing many different career paths. Want to learn more about this exciting and rewarding field?

Keep reading to learn everything you need to know! 

What Is Public Safety?

In the most general sense, public safety refers to the act of protecting the public. This is accomplished in a number of different ways, including protecting the public from violent and property crimes. It also encompasses protecting the public from things like environmental disasters, building safe homes and businesses, and flight safety.

The more you think about the small details that keep people safe on a daily basis, the more you realize just how massive the field of public safety is. 

Who Works in Public Safety?

Thinking about the breadth of public safety careers is overwhelming. When it comes to working in public safety, there are six main career paths that stand out. 

Law Enforcement Officers

You might call them cops or police or the sheriff’s department. They go by many, many different names, but law enforcement officers are some of the most visible public safety workers out there. 

Law enforcement officers operate in a number of different ways. Some patrol communities and respond when citizens call in concerns or emergencies. Others are detectives that do the majority of their work after a crime has occurred. 

Working as a law enforcement officer is one of the most thrilling and rewarding career paths you can take if you have a passion for public safety.

Firefighters

You’ll be hard-pressed to find a single person who isn’t a fan of firefighters. After all, they run into burning buildings and help save people from car accidents and collapsed buildings. Their work is undeniably intense and physical. 

Firefighters often work hand-in-hand with paramedics to keep communities safe.

Paramedics

One of the biggest sources of peace for US citizens is the knowledge that, if you have a medical emergency, there’s a number you can call to have medical services brought to your door. That’s where paramedics come in. They help ensure that you get the care you need to stay as safe as possible and they bring you right to the emergency room. 

Call Center Operators (Dispatchers)

Emergency call center operators are the heart of public safety. They take your emergency calls and send out the services you need as soon as possible. While you wait, they walk you through the steps you can take to stay safe until help arrives. 

Private Security

While law enforcement officers are tasked with upholding the law and protecting citizens, private security personnel ensure the safety of specific individuals, properties, or assets. In addition to their primary responsibility of preventing theft or vandalism, they often serve as the first responders during emergencies within their jurisdiction, liaising closely with public law enforcement and other emergency services. 

Animal Control Services

Animal control officers play a crucial role in public safety by handling and removing animals that might pose a threat to individuals or communities. From stray dogs to wild animals in urban settings, these officers are trained to manage potentially dangerous situations. Beyond immediate threats, they also ensure that communities are safe from potential diseases or disruptions caused by animals. 

Public Safety Career Tips

If you see a career in public safety in your future, you’re probably wondering what you can do to get your foot in the door. The answer to that question largely depends upon the area of public safety in which you want to work. 

For example, if you see yourself as a law enforcement officer, you might start out with a career in the US military. You can also attend college and study criminal justice. Some colleges also offer degrees in public safety that feature an emphasis in things like criminal justice and homeland security. 

One of the best ways to find out how to get started in different public safety fields is to talk to the people who work in those fields. What are they looking for when they hire new people? What did they do to qualify for their positions?

Finally, if you are currently in school, talk to your career counselor for advice on how to augment your degree program to meet your career goals.

What Tools Do Public Safety Officers Use?

We know that there are many different public safety career paths, but you might also be wondering about the cool tech they get to work with on a regular basis. Public safety officers utilize a number of different tools including public safety software, that help them maintain public security. Here are a few things you can look forward to. 

Computer Aided Dispatch Software

Computer aided dispatch software (CAD) is a powerful system that helps public safety officers communicate with each other on multiple levels, including CAD integration. Law enforcement officers communicate with dispatch using this system, and it includes things like integrated mapping, chat messaging, automated timestamping, and much, much more. 

CAD software is available in multiple forms, including mobile and cloud-based. It’s the perfect solution for public safety officers who are always on the go. 

Medical Equipment

Public safety officers must always be ready for medical emergencies. This means that they need to have medical equipment on hand to stabilize people until they can be taken to an emergency room. 

Medical equipment can be things as small as naloxone sprays for people experiencing overdoses and EpiPens for people experiencing allergic reactions. It also includes more complex equipment like defibrillators and ventilators. Basically, anything that you can think of to keep someone alive needs to be on board an ambulance.

Emergency Vehicles

One of the coolest things about working in public safety is that you don’t have to drive your own vehicle. Law enforcement officers drive police cars or SUVs, paramedics drive ambulances, and firefighters drive massive firetrucks. That doesn’t include more advanced vehicles for things like SWAT or mobile surgical units. 

Are You Passionate About Building a Safe Community?

What is public safety? 

As it turns out, public safety is a term that refers to a diverse variety of career paths and a community goal. Whether you’re exploring your career options or just looking to build a safe community, public safety is something everyone should know about. Staying on top of the latest trends and technologies in this area is a great way to bolster your community’s safety.

Are you looking for cutting edge computer aided dispatch software for your public security business? Look no further! Contact 10-8 Systems today to learn how we can help you take your business to the next level.