How 10-8 Systems CAD works
Cloud-native from call intake to reporting, records, and incident resolution
How the system operates in real time
From call intake to reporting in a single cloud platform
Call Intake & Incident Creation
Dispatchers can quickly create an incident from integrated systems or manual entry. Caller, location, and intelligence data are available immediately.
Authorized users across dispatch, supervision, and partner agencies can see incident details in real time.
Authorized users across dispatch, supervision, and partner agencies can see incident details in real time.
Key features
Call handling and NG911 integration
Structured incident creation
Automatic caller and location data
Real-time shared visibility
01
Configurable Response Plans Guide Dispatch
The system recommends units based on incident type, location, jurisdiction, and agency protocols using configurable response plans. Recommendations reflect real-time unit status and availability across the cloud platform.
Key features
Configurable run cards and response plans
Multi-agency and mutual aid support
Real-time unit availability
Protocol-aligned dispatch decisions
02
Real-Time Coordination & Shared Situational Awareness
All users operate from the same live system, with instant updates to unit status, incidents, and location data.
A single source of truth keeps teams aligned in real time.
A single source of truth keeps teams aligned in real time.
Key features
Real-time incident and unit updates
Coordinated response
Shared visibility across users
Reduced manual updates
03
Field Personnel Connect Directly to the Cloud Platform
Field personnel connect directly from MDTs, tablets, or laptops without proprietary infrastructure.
They access the same live system as dispatch, with real-time visibility, status updates, and field activity that continues directly into reporting and RMS workflows.
They access the same live system as dispatch, with real-time visibility, status updates, and field activity that continues directly into reporting and RMS workflows.
Key features
Device-agnostic access
No proprietary hardware required
Real-time field and dispatch communication
Access from any location
04
Multi-Agency Coordination & Interoperability
10-8 Systems enables secure, real-time information sharing across agencies and jurisdictions.
Agencies coordinate directly without relying on complex infrastructure or manual communication.
Agencies coordinate directly without relying on complex infrastructure or manual communication.
Key features
SecureLink connects external agencies
Real-time shared incident visibility
CADbridge connects 10-8 Systems agencies
Coordinated mutual aid response
05
Incident Completion & Reporting
Incident data is automatically structured as events occur, creating a complete operational timeline.
That data flows directly into built-in (or connected) RMS and reporting workflows, reducing duplicate entry and improving accuracy throughout the reporting process.
That data flows directly into built-in (or connected) RMS and reporting workflows, reducing duplicate entry and improving accuracy throughout the reporting process.
Key features
Automatic incident timeline
Reduced duplicate entry
RMS and reporting integration
Improved accuracy and compliance
06
Open APIs Connect Your Entire Public Safety Ecosystem
Open APIs enable integration across call handling, RMS, analytics, AVL, and regional systems.
Agencies can maintain existing integrations and adopt new technologies over time.
Agencies can maintain existing integrations and adopt new technologies over time.
Key features
Open APIs
Supports future integrations
Real-time system integration
Avoids vendor lock-in
07
Call intake and incident creation in a shared cloud environment
When a call is received through integrated call handling systems or entered manually, dispatchers can quickly create an incident. Caller information, location data, and enhanced caller intelligence are immediately available.
Because the system is cloud-native, incident information becomes instantly visible to authorized users across dispatch, supervision, and partner agencies.
Because the system is cloud-native, incident information becomes instantly visible to authorized users across dispatch, supervision, and partner agencies.
>> 01
Integrated with call handling and NG911 systems
>> 02
Automatic caller and location data integration
>> 03
Structured incident data capture
>> 04