Computer-Aided Dispatch (CAD): Built for real-world response
Cloud-native Computer-Aided Dispatch (CAD) software for managing calls, assigning units, and sharing live incident information. Connect dispatch, field response, records management, and agency interoperability in one platform.
What It Is
Computer-Aided Dispatch (CAD) is the operational backbone of emergency response, coordinating calls, units, and agencies in real time. 10-8 Systems is a modern, cloud-native public safety platform designed to support dispatch, field response, reporting, records management, and interagency coordination in one connected workflow.
Built on an open, interoperable architecture, the platform serves as both the operational foundation for dispatch and the integration hub connecting RMS platforms, regional partners, analytics tools, and third-party systems.
This ensures agencies can operate efficiently today while remaining adaptable to future operational and technology requirements.
Built on an open, interoperable architecture, the platform serves as both the operational foundation for dispatch and the integration hub connecting RMS platforms, regional partners, analytics tools, and third-party systems.
This ensures agencies can operate efficiently today while remaining adaptable to future operational and technology requirements.
Who It's For
The 10-8 Systems CAD is designed for agencies and organizations that rely on dispatch as a mission-critical function.
Each discipline has unique workflows. 10-8 provides a shared CAD backbone that supports coordination across agencies without forcing one-size-fits-all processes.
Each discipline has unique workflows. 10-8 provides a shared CAD backbone that supports coordination across agencies without forcing one-size-fits-all processes.
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Dispatch & communications centers
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Law enforcement agencies
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Fire and rescue departments
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Emergency medical services (EMS)
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Inter-agency and regional coordination
a modern foundation
A modern CAD platform for connected response
Modern CAD without the legacy constraints or vendor lock-in.
Move beyond on-premise systems and manual workarounds. Cloud-native CAD improves reliability, simplifies deployment, and reduces operational overhead. Eliminate downtime from upgrades and integrate with existing and future systems without proprietary limits.
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Supports coordinated response at scale.
Enable shared visibility and coordination across departments and jurisdictions. Support real-time incident data across agencies while maintaining local control. Secure interoperability improves situational awareness and response effectiveness.
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Built for how dispatch actually works.
Built around real dispatcher and communications workflows, not outdated software logic. Clear interfaces support faster decisions during high-pressure incidents. Scales with incident complexity without adding operational burden. Configurable response plans align with real-world requirements.
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Access your system from anywhere.
10-8 CAD operates wherever response happens, not just inside a single facility.
Authorized users can securely access the system from communications centers, vehicles, or remote locations during active incidents.
This ensures continuity when operations shift, facilities go offline, or incidents cross jurisdictions.
Authorized users can securely access the system from communications centers, vehicles, or remote locations during active incidents.
This ensures continuity when operations shift, facilities go offline, or incidents cross jurisdictions.
Response Planning
Configurable response plans aligned with your operational protocols.
10-8 Systems provides a highly configurable response planning engine that allows agencies to define how incidents are handled based on incident type, jurisdiction, unit availability, and mutual aid agreements. Dispatchers receive real-time unit recommendations based on configurable logic, helping ensure faster, more consistent response decisions.
Capabilities Include
Configurable run cards and response assignments.
Support for automatic aid and mutual aid agreements.
Jurisdiction-based unit recommendations.
Real-time unit availability awareness.
Easily adaptable to evolving operational needs.
Interoperability
Built for interoperability across agencies and systems.
Public safety operations require coordination across agencies and CAD systems. 10-8 Systems enables real-time information sharing across jurisdictions.
SecureLink: view-only incident visibility for external partners
SecureLink gives command staff and external partners view-only access to live call data, comments, and a map through a secure link, with CJIS information automatically redacted. Partners can view incidents without a 10-8 Systems CAD login.
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CADbridge: native interoperability between 10-8 Systems agencies
CADbridge enables direct, real-time information sharing between agencies using 10-8 Systems, creating a shared operational environment and improving situational awareness.
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Open Architecture
Future-proof architecture built on open APIs.
10-8 Systems is built on open, standards-based APIs that support analytics tools, mobile applications, regional systems, and agency interoperability while maintaining connected CAD and RMS workflows inside a single platform.This open architecture ensures agencies can evolve their technology ecosystem over time without being constrained by proprietary limitations.
What this enables
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Integration with RMS and reporting systems
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Support for regional and state integrations
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Enables custom integrations
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Protects agency technology investments
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Avoids vendor lock-in
Why Infrastructure Matters
Built from the ground up for today's public safety environment.
Many CAD platforms were designed decades ago and later retrofitted for modern use.
10-8 Systems took a different approach by building CAD from the ground up for today’s public safety environment.
10-8 Systems took a different approach by building CAD from the ground up for today’s public safety environment.
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cloud-native
Cloud-native by design.
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10-8 Systems CAD is built for the cloud, simplifying deployment and maintenance while reducing the need for agency-managed infrastructure. The platform can scale as operational needs grow.
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interoperability
Built for interoperability and integration.
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Open APIs, SecureLink, and CADbridge enable seamless coordination across agencies, systems, and jurisdictions.
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real workflows
Built around dispatcher and responder workflows.
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The system mirrors real-world operations, resulting in faster actions, fewer workarounds, and better situational awareness during active incidents.
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scale & reliability
Designed to scale without sacrificing reliability.
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From single departments to regional and statewide operations, 10-8 Systems CAD supports multi-agency growth without compromising performance or uptime.